Returning the fiber optic router

To return a fiber optic router, gather all required equipment, follow your provider's return instructions, and ship it within the specified timeframe to avoid fees.

Steps to Return Your Router

1. Check Your Provider's Requirements

• If your router is rented, it must be returned immediately after your contract ends, after a replacement, or upon service cancellation to avoid ongoing rental fees (O₂) or non-return charges (AT&T) .
• Owned equipment may have different rules; confirm whether you need to return it or keep it. 2. Gather Equipment
• Include the router, power supply, and any original cables such as Ethernet, DSL, or LAN cables .
• Coaxial cables or wall outlets typically do not need to be returned .
• If you have the original packaging, repack the equipment; otherwise, a suitable alternative box is acceptable . 3. Obtain a Return Label or Instructions
• Many providers offer a returns portal to generate a shipping label or QR code for in-store printing (O₂) .
• For AT&T, you can take the equipment to a FedEx Office Pack & Ship or UPS Store, provide your account number, and the staff will handle packing and shipping .
• Do not drop the equipment in a mailbox; it must be scanned for tracking. 4. Ship Within the Deadline
• AT&T requires returns within 21 days of service cancellation or replacement to avoid non-return fees .
• O₂ routers should be returned immediately after contract end or exchange .
• Confirm your provider's specific deadline to prevent extra charges. 5. Keep Documentation
• Retain the tracking receipt or confirmation email as proof of return .
• This ensures you can dispute any potential non-return fees if necessary.

Additional Tips

• If your new router uses existing cables, you may not need to return old leads that are still in use, but always return the router and power supply .
• For international returns, check if your provider covers shipping costs or provides instructions for sending equipment from abroad .
• Ensure the router is unplugged and disconnected from your network before shipping. Following these steps ensures a smooth return process, avoids unnecessary fees, and helps maintain your account in good standing.